Technology trends in the courier industry


As increasingly more entrepreneurs pop up across the country, working from home and selling online, there is an increased demand for reliable courier and delivery services to cope with the volume of parcels and packages being delivered. This time of year is synonymous with a busy delivery, and sadly the jolly guy in the sky can’t come out until Christmas Eve. Without the magic of flying reindeer, delivery companies need to rely on new technology to ensure their customers are getting satisfaction, and therefore are encouraged to repeat their custom.

1 Communication

Tech in general as we move into 2017 promises to be overall more interactive, with no indication that this is going to stop. Acknowledging the reality of our lives, which is that we are busy people who are trying to fit many different things into a day, technology advancement means better communication with delivery companies. Some of the more advanced delivery companies allow driver and customer to communicate directly. This means that should a customer have popped out, they can leave a last minute delivery option available to the driver.

2 Specificity

Soon the days of an eight hour delivery window will be gone as an increase in specificity makes the delivery industry more sophisticated. Companies such as Inxpress who work with top delivery companies to evaluate the best shipping solution for you, at the most reasonable cost. Many companies they incorporate use GPS for accurate tracking of drivers, to deliver up to date information for customers. Coupled with the increasing accuracy of Google Maps and traffic monitoring, delivery times will be predictable to within a much more precise slot. Communicating an accurate delivery time takes the stress out of delivery and helps to build a solid reputation, whilst offering the customer an increased level of flexibility.

3 Flexibility

With the advent of employing everyday people, such as Amazon’s Flex option, and the experiments Amazon have been carrying out using drones as couriers, there are going to be even more delivery options. Evenings and weekends are largely available, often at extra costs and the advancement of this kind of technology could reduce delivery times to remote locations and increase the flexibility for customers, furthering their UX.